Shipping policy

Shipping Information

Nonprofit Apparel operates as a wholesale supplier and ships products from multiple warehouse locations throughout the United States. Shipping times and carrier availability may vary depending on product availability, warehouse origin, freight requirements, and delivery destination.

Processing & Shipping Times

Most orders are processed and shipped within 1–10 business days.

Processing times may vary based on:

  • product availability
  • warehouse inventory
  • order volume
  • freight coordination
  • shipping destination

Delivery dates are estimates only and are not guaranteed.

If your order is needed by a specific date, please include your requested deadline in the order notes section during checkout. While we will make reasonable efforts to accommodate delivery requests, we cannot guarantee delivery by a specific date.

Freight & LTL Shipments

Certain bulk or oversized orders may require LTL freight shipping.

Additional freight charges may apply for:

  • residential deliveries
  • lift gate service
  • limited access locations
  • appointment-required deliveries
  • re-delivery attempts

If additional shipping charges are required, we will contact the customer for approval before processing the shipment.

Shipping Carriers

We primarily utilize UPS, USPS, FedEx, freight carriers, and other logistics providers depending on the order size and destination.

PO Boxes may not be accepted for certain shipments. Customers may be required to provide a valid physical delivery address.

Customers are responsible for ensuring that all shipping information provided is accurate and complete. Incorrect or undeliverable addresses may result in delays, returned shipments, additional shipping fees, or order cancellation.

International Shipping

We may accept international orders on a case-by-case basis.

Customers are solely responsible for:

  • customs fees
  • duties
  • import taxes
  • tariffs
  • brokerage fees
  • country-specific clearance charges

Nonprofit Apparel is not responsible for customs delays or additional international shipping charges imposed by local authorities.

International orders may be subject to additional verification requirements before shipment.

Hazardous or Fragile Merchandise

Certain hazardous, oversized, or fragile items may require palletized freight shipping or special handling procedures.

We reserve the right to refuse shipment of certain products if safe transportation requirements cannot be met.

Payment Processing

We accept major credit cards, debit cards, and other approved payment methods displayed during checkout.

Orders are not charged immediately upon placement. Our processing department may review inventory availability and verify order details before payment is captured.

If inventory issues arise, customers may be contacted regarding substitutions, delays, or partial fulfillment options.

All orders must be paid in full before shipment.

We do not ship COD (Cash on Delivery).

PayPal Orders

PayPal transactions may initially appear as “pending” until inventory and order verification are completed. Once stock is confirmed, payment will be captured and the order will move into processing.

Split Payments

Customers requesting split payments across multiple payment methods must contact customer service prior to order processing.

Orders will not be shipped until the full balance has been successfully collected.

Order Changes & Address Updates

If you need to update your billing or shipping information after placing an order, please contact us as soon as possible.

We cannot guarantee modifications once an order has entered processing or fulfillment.

Order Cancellations

Orders must be canceled by phone.

We do not guarantee cancellation requests submitted through email or live chat.

Orders that have already entered fulfillment, processing, freight scheduling, or shipment preparation may be subject to cancellation fees.

Orders that have already shipped cannot be canceled and must follow the standard return process.

Returns & Refunds

Please review our Return Policy for complete details regarding returns, damaged merchandise, restocking fees, and refund eligibility.

Approved refunds will be issued back to the original payment method whenever possible.

Shipping charges are non-refundable unless the return is due to an error caused by Nonprofit Apparel.

Incorrect Pricing & Listing Errors

While we strive for accuracy, product listings, descriptions, inventory levels, freight estimates, or pricing may occasionally contain errors or inaccuracies.

Nonprofit Apparel reserves the right to:

  • correct listing errors
  • adjust pricing inaccuracies
  • cancel orders
  • limit quantities
  • refuse service

If an order is affected by a listing error and the customer does not wish to proceed with the corrected information, a full refund will be issued.

Customer Support Hours

Monday – Thursday: 10:00 AM – 5:00 PM EST
Friday: 10:00 AM – 3:00 PM EST
Saturday & Sunday: Closed

Contact Information

Nonprofit Apparel
2240 E 17th St
Brooklyn, NY 11229

Phone: +1 888-488-1995
Email: support@nonprofitapparel.org