Refund Policy

Because we operate as a wholesale supplier, many of our products are sold in bulk case packs at discounted pricing. Please review our return policy carefully before placing an order.

Returns

Return requests must be initiated within 30 days of delivery.

To be eligible for a return:

• Products must be unused and in the same condition in which they were received.
• Items must be returned in their original packaging.
• Full, unopened case packs are required for return eligibility where applicable.
• Proof of purchase or your order confirmation is required.

To initiate a return, please contact us:

Phone: +1 (888) 488-1995
Email: support@nonprofitapparel.org

Return shipments should be sent to:

Nonprofit Apparel
2240 E 17th St
Brooklyn, NY 11229

Once your return request has been reviewed and approved, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

Return Shipping

If you received a damaged or incorrect item, we will cover the cost of return shipping.

For all other approved returns, including returns due to a change of mind or items that are no longer wanted, the customer is responsible for all return shipping costs.

We do not provide prepaid return labels for standard customer returns.

Original shipping charges are non-refundable unless the return is the result of our error.

Approved returns should be shipped promptly after authorization and include valid tracking information.

Damaged, Missing, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, incomplete, or contains incorrect merchandise, please contact us within 30 days of delivery and include:

• Your order number
• Photos of the damaged or incorrect item(s)
• Photos of the shipping carton and packaging, if applicable

Our team will review your claim and work with you to provide an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

Order Cancellations

Orders may be canceled within 72 hours of payment processing, provided they have not already shipped or entered final fulfillment.

Orders that have already shipped cannot be canceled and must follow the return process outlined above.

Non-Returnable Items

The following items are not eligible for return:

• Opened personal care products
• Clearance or final sale merchandise
• Custom or special-order products
• Gift cards
• Hazardous materials or other regulated goods

Exchanges

Due to the nature of wholesale inventory and bulk case packs, we do not process direct exchanges.

If a return is approved, customers may place a new order separately.

Refunds

Once your returned merchandise has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within approximately 5–10 business days. Processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@nonprofitapparel.org.

Contact Information

Nonprofit Apparel
2240 E 17th St
Brooklyn, NY 11229

Phone: +1 (888) 488-1995
Email: support@nonprofitapparel.org